Shanghai 问鼎互动娱乐有限公司 is committed to the stringent protection of all registered user personal information, including names, email addresses, phone numbers, and physical addresses. We pledge to safeguard your data with the utmost care and solemnly assure our users that your information will never be disclosed.

Furthermore, we do not store any credit card information on our servers. All payments are processed through world-leading payment gateways and secured with SSL encryption technology to ensure the safety of your transactions.

Your Data Rights

问鼎h5 Platform collects data related to website access.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Refund Policy Overview

• If the product's functionality significantly deviates from its description, or if it experiences non-human-induced damage for which we cannot provide an effective resolution.
• If the purchased product exhibits substantial functional defects that do not align with promotional content, and our technical team cannot resolve them within a reasonable timeframe.
• If you initiate a dispute or complaint with a third-party platform before contacting our customer service or technical support.

Situations Not Eligible for Refunds

• If the product experiences unforeseen severe malfunctions during normal usage, exceeding our promised quality standards, we commit to handling it appropriately.
• If you initiate legal proceedings related to a dispute before attempting to resolve the issue through official channels.
• If the product encounters non-descriptive faults during normal operation, and we fail to provide corresponding technical support or solutions.

Membership Service Termination